Shipping policy
Shipping Policy
Order Processing
Orders are generally prepared within 2 business days after payment is confirmed, unless otherwise stated on the product page.
Orders placed on weekends or holidays will begin processing on the next business day.
Pre-order items may require additional production time before shipment. Any estimated preorder timeline shown on the product page is an estimate and may vary due to supplier, production, customs, or transportation delays.
Delivery Times
International delivery is approximately 7–30 business days, depending on the destination, shipping carrier, customs processing, and local postal service.
Delivery estimates are not guaranteed and may be affected by:
Customs clearance
Carrier delays
Weather conditions
Public holidays
Local postal delays
Incorrect or incomplete delivery information
Circumstances outside Avelune Collection’s reasonable control
Shipping Rates
Shipping charges, when applicable, are calculated and displayed at checkout before payment is completed.
Any free-shipping promotion or shipping offer will be subject to the terms shown on the website at the time of purchase.
Duties, Taxes, and Customs
Depending on your destination, import duties, taxes, customs fees, or other charges may apply.
Where duties or import taxes are calculated and collected at checkout, the applicable amount will be shown before payment.
If duties or taxes are not collected at checkout, the customer may be responsible for paying them directly to the carrier or customs authority before delivery.
Avelune Collection is not responsible for customs delays or charges imposed by destination countries.
Tracking
When tracking is available, tracking information will be sent to the email address provided at checkout once the order has been dispatched.
Tracking information may take some time to update after the shipment has been handed to the carrier.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us as soon as possible if you notice an error in your delivery information.
Once an order has been shipped, we cannot guarantee that the carrier will be able to change or redirect the delivery address.
Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.
Returned or Undeliverable Packages
If a package is returned to Avelune Collection because of:
An incorrect or incomplete address
Failure to collect the parcel
Refusal of delivery
Unpaid duties or customs charges where applicable
the customer may be responsible for the cost of reshipping the order.
Original shipping charges are non-refundable unless required by applicable law or the return resulted from an error by Avelune Collection.
Lost Packages
If your tracking information shows no movement for an extended period or you believe your order may be lost, please contact us at hello@avelunecollection.com.
We will review the shipment information and, where appropriate, work with the carrier to investigate.
A shipment that is delayed is not automatically considered lost.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If your jewelry arrives damaged, defective, or you receive an incorrect item, contact us within 72 hours of delivery at:
hello@avelunecollection.com
Please include your order number, a brief description of the issue, and clear photographs.
Where the issue is confirmed, Avelune Collection will arrange an appropriate replacement, refund, or other resolution in accordance with our Return & Refund Policy.
Change-of-Mind Returns
Customers are responsible for return shipping costs for change-of-mind returns, including returns due to preference, fit, or ordering the wrong item.
Original shipping charges are non-refundable.
Please review our Return & Refund Policy for full eligibility requirements and return instructions.
International Orders
Avelune Collection ships internationally to supported destinations shown at checkout.
Some destinations may experience longer delivery times because of customs processing or local postal conditions.
Certain products or shipping services may not be available in every country.
Contact
For questions about shipping, tracking, or delivery, contact:
Avelune Collection
Email: hello@avelunecollection.com
Website: avelunecollection.com