Contact
Contact Information
We’re here to help with questions about your order, shipping, returns, product details, or anything else related to Avelune Collection.
Customer Support
Email: hello@avelunecollection.com
Website: avelunecollection.com
We aim to respond to customer inquiries as soon as possible, typically within 1–2 business days.
Order Questions
For questions about an existing order, please include your:
- Order number
- Full name
- Email address used at checkout
- Brief description of your question or concern
This helps us assist you more quickly.
Returns and Refunds
For return or refund requests, please contact us at:
Do not send a return without contacting us first. Return instructions and the appropriate return address will be provided after your request has been reviewed.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging where relevant
We will review the issue and provide the appropriate next steps.
Shipping and Tracking
For questions about tracking, delivery delays, or shipping, email:
Please include your order number whenever possible.
Business and General Inquiries
For general questions, collaborations, wholesale inquiries, or other business matters:
Avelune Collection
Website: avelunecollection.com
Email: hello@avelunecollection.com