Refund policy

Return & Refund Policy | Avelune Collection

Thank you for shopping with Avelune Collection. We want you to love the pieces you choose. If something isn’t quite right, please review our return and refund policy below.

1. Eligible Returns — 14 Days

Eligible items may be returned within 14 days of delivery.

To qualify for a return, the item must be:

  • Unworn and unused
  • Undamaged and unaltered
  • Returned in its original jewelry packaging
  • Accompanied by proof of purchase or order confirmation

Returns must be requested and approved before being sent back to us.

2. Return Shipping

For change-of-mind returns, customers are responsible for the cost of return shipping.

We strongly recommend using a tracked shipping service, as Avelune cannot be responsible for return parcels that are lost or damaged in transit.

Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect.

3. How to Start a Return

Please contact us before sending anything back.

Include:

  • Your order number
  • The item you wish to return
  • The reason for the return

Once your return is approved, we will provide the appropriate return instructions and return address.

Returns sent without prior authorization may not be accepted.

4. Earrings

For hygiene reasons, earrings are final sale once delivered and cannot be returned for change of mind.

If your earrings arrive damaged, defective, or incorrect, please contact us and we will make it right.

5. Damaged, Defective or Incorrect Orders

Please inspect your jewelry when your order arrives.

If an item arrives damaged, defective, or different from what you ordered, contact us within 72 hours of deliveryand include:

  • Your order number
  • Clear photographs of the item
  • A brief description of the issue

Once reviewed, we may offer an appropriate replacement, store credit, or refund.

Damage caused by normal wear, improper storage, water exposure, chemicals, accidental damage, or misuse is not considered a manufacturing defect.

6. Items That Cannot Be Returned

The following are not eligible for return unless required by applicable law:

  • Earrings, except when damaged, defective, or incorrect
  • Personalized or custom-made pieces
  • Final-sale items
  • Gift cards
  • Items that have been worn, altered, damaged, or used
  • Items returned outside the eligible return period

7. Exchanges

We do not currently process automatic exchanges.

If you would like a different item or size, contact us first. Depending on availability, we can help determine the best option.

8. Refunds

Once your return arrives, we will inspect it and notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for us to process an approved refund. Your bank or card provider may require additional time before the funds appear in your account.

Original shipping charges are not refundable unless the return is due to an error by Avelune or the item arrived damaged or defective.

9. European Union — 14-Day Cooling-Off Period

For orders delivered within the European Union, customers may have the legal right to cancel or return an eligible purchase within 14 days of delivery, subject to applicable EU consumer-protection rules.

Returned items must generally be unused, unworn, and in their original condition and packaging, with proof of purchase.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

10. Questions

For questions about a return, refund, or damaged order, please contact:

Avelune Collection
Email: hello@avelunecollection.com
Website: avelunecollection.com